♥ Mailing Schedule: Mail is sent out the first week of the month, with a sign-up cutoff on the 27th. (Example: Join between March 1st and March 27th to receive the April edition, which ships the first week of April. If you join after March 27th, your first delivery will be the May edition).
♥ Estimated Delivery: Once you receive your fulfillment confirmation, please allow up to 14 business days for U.S. orders and up to 21 business days for international orders to arrive.
♥ Missing Mail: If your envelope hasn't arrived within this timeframe, please reach out via the contact form or email me directly at Trulyyoursmailclub@gmail.com.

You can update your shipping address, billing info, & manage all your account details through the customer portal at any time.

Your membership will renew & be billed on the same day each month as your original subscription date.

Due to the nature of the club & to keep everything affordable, Mail Club orders are shipped using postage stamps & do not include tracking information.

♥ Returns & Refunds: Because each envelope is carefully assembled and sent as a surprise experience, all sales are final. I do not accept returns or offer refunds on one-time gifts or monthly memberships.
♥ Cancellations: You are always in control of your journey! You can modify or cancel your subscription at any time through the customer portal to prevent future charges. Please make sure to cancel before your next billing date, as payments that have already been processed cannot be refunded.
♥ Damaged or Lost Mail: While I cannot offer refunds, your experience is incredibly important to me. If your mail arrives significantly damaged, or if it goes missing in transit (after the 14-day U.S. or 21-day international timeframe), please reach out to Trulyyoursmailclub@gmail.com so I can help make it right.

Almost! The timeless original letters and the core experience remain exactly the same for everyone. However, due to strict biosecurity and agricultural customs laws in Hawaii and international regions, certain physical items (like plantable paper or specific botanicals) cannot legally cross the border. Whenever an item is restricted, we carefully swap it out with an exclusive regional bonus—such as an extra standalone recipe card or a custom mocktail pairing—so your envelope remains just as full and beautiful!