Cancellation policy

Here is a complete, ready-to-paste Purchase Options & Cancellation Policy that specifically covers your recurring subscriptions and one-time gifted memberships, while strictly enforcing your no-refund rule.

Purchase Options & Cancellation Policy

1. Recurring Monthly Subscriptions
By purchasing a monthly subscription to Truly Yours or Truly Yours, With Love, you agree to an initial and recurring subscription fee.

  • Billing Cycle: You will be billed automatically each month on the same calendar day as your original sign-up date.

  • How to Cancel: You can pause, modify, or cancel your recurring subscription at any time by logging into the customer portal on our website.

  • Cancellation Timing: To avoid being charged for your next envelope, you must cancel your subscription before your next scheduled billing date.

2. One-Time Purchases & Gifted Memberships
If you purchase a one-time gifted membership, you will be billed once at checkout. These purchases do not automatically renew and do not require cancellation. Because these are immediate, final-sale transactions, they cannot be canceled or refunded once the order is placed.

3. Refund Policy (All Purchases)
Due to the custom, tangible nature of our mailers, all purchases are strictly final sale.

  • No Refunds on Processed Charges: If you forget to cancel your monthly subscription before your billing date, your payment will be processed, and you will receive that month's envelope. We do not offer refunds, partial refunds, or retroactive cancellations for subscription charges that have already gone through.

  • No Returns: We do not accept returns or exchanges on any shipped envelopes.

4. Monthly Cutoff Dates & Address Changes

  • The 27th Rule: Our monthly cutoff for new subscribers is the 27th of the month. If your recurring billing date falls after the 27th, or if you sign up after the 27th, your next delivery will roll over to the following month's dispatch.

  • Address Updates: It is the customer's responsibility to ensure their shipping address is correct. If you move, please update your address in the customer portal before the 27th of the month to ensure your next envelope is routed correctly.

5. Need Help?
If you have trouble accessing the customer portal to manage your subscription, please contact us at Trulyyoursmailclub@gmail.com prior to your billing date, and we will be happy to assist you.